Last Updated: 4 September 2026
At Knitting Dreams, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information may be collected when you visit or use knittingdreams.in, purchase our products, contact us, submit information through the website, or otherwise interact with our services.
This policy is based on information currently available on our website. Where a specific data practice cannot be verified, we have not presented it as a confirmed practice.
About the Brand
Knitting Dreams is a handmade lifestyle and home décor brand offering handcrafted products including knitwear, crochet products, candles, ceramics, home décor and gifting items. The website also offers customised and bulk gifting opportunities and brand collaborations.
The website operates as an online store where customers can browse products, add items to their cart and purchase products online.
The website does not clearly identify a separate registered legal entity for Knitting Dreams. Accordingly, no specific legal entity is stated in this Privacy Policy.
Information We Collect
The information collected may depend on how you interact with our website.
This may include information that you provide when:
- Creating or using an account
- Purchasing products
- Contacting us
- Requesting customised products
- Requesting bulk or corporate gifting
- Submitting a review, comment or other content
- Communicating with us about an order, return or support request
Depending on the interaction, information may include:
- Name
- Email address
- Phone number
- Billing or shipping information
- Order and purchase information
- Information included in messages or enquiries
- Account information
- Reviews, comments or other content you voluntarily submit
The exact information collected may vary depending on the feature or service you use.
Information Provided Through Forms
The website contains forms associated with product, collaboration and enquiry activities.
The Collaboration page visibly includes fields for:
- Name
- Phone Number
- Selection/category
- Message
These details may be used to respond to collaboration enquiries, understand your requirements and communicate with you regarding potential collaborations.
Other forms may be presented through the website or its e-commerce functionality. Where forms request information such as contact, billing, shipping or account details, that information may be used to process the relevant request or transaction.
Information Users May Voluntarily Provide
You may voluntarily provide additional information when communicating with Knitting Dreams.
For example, this may include:
- Details about a customised product
- Colour, size or material preferences
- Gifting requirements
- Event or bulk-order requirements
- Corporate gifting requirements
- Collaboration proposals
- Questions or comments
- Product reviews
- Other information included in your communication
The website specifically states that customers may request customisation based on preferences such as size, colour or material, and that bulk/custom gifting is available.
Please avoid submitting unnecessary sensitive personal information through free-text fields.
Automatically Collected Information
When you visit or interact with a website, certain technical information may be processed automatically by the website, hosting environment or third-party technologies.
However, the publicly available Knitting Dreams website does not provide enough information to reliably identify the complete set of automatically collected data.
Accordingly, this policy does not make specific claims about information such as IP addresses, device identifiers, browser information or detailed usage data unless the website’s technical configuration confirms that such information is collected.
How We Use Information
Personal information may be used for purposes such as:
- Processing and fulfilling orders
- Delivering purchased products
- Communicating with customers
- Responding to enquiries
- Processing returns and exchanges
- Providing customer support
- Managing customised or bulk orders
- Managing collaborations
- Maintaining customer and order records
- Processing payments through applicable payment providers
- Improving our products, website and customer experience
- Managing website accounts and functionality
- Complying with applicable legal requirements
Where information is required to complete a purchase or provide a requested service, providing that information may be necessary for the relevant transaction.
Legal Basis for Processing
Where applicable, personal information may be processed based on:
- Your consent
- Your request to purchase a product or receive a service
- The need to process and fulfil an order
- The need to respond to an enquiry or request
- Compliance with applicable legal obligations
- Other lawful grounds available under applicable Indian law
Where processing is based on consent, you may withdraw that consent subject to applicable law and the nature of the processing involved.
How We Share Information
Knitting Dreams does not state that it sells customers’ personal information.
Personal information may be shared where reasonably necessary to operate the website, process orders, deliver products, provide customer support or comply with legal requirements.
This may include relevant service providers involved in:
- Website and e-commerce operations
- Payment processing
- Shipping and delivery
- Email or communication services
- Customer or business support
- Other services necessary to operate the website
The website’s Terms & Conditions explicitly identify services and affiliate relationships involving Sendinblue, MailChimp, WooCommerce, Delhivery and Razorpay, and also state that the website participates in the Amazon Services LLC Associates Program.
The exact information shared with each provider should be technically verified before publication.
Information may also be disclosed where required or permitted by applicable law or in response to lawful requests from relevant authorities.
Cookies and Similar Technologies
Knitting Dreams may use cookies or similar technologies as part of its website and e-commerce functionality.
However, the publicly accessible website does not provide a complete list of cookies, their durations or their specific purposes.
Because the website uses e-commerce functionality and third-party services, a technical cookie scan should be performed before publishing this policy.
The final cookie notice should identify the actual cookies and technologies active on the website rather than relying on assumptions.
Third-Party Websites and Services
Knitting Dreams uses or identifies several third-party services and partnerships.
Its Terms & Conditions specifically refer to:
- WooCommerce for e-commerce functionality
- Razorpay for payment-related services
- Delhivery for delivery/shipping
- Sendinblue
- MailChimp
- Amazon Associates
- Brand collaborations, including Auri and other partners
Third-party services may process information according to their own privacy policies and terms.
Knitting Dreams may also provide links to third-party websites. Once you leave the Knitting Dreams website and interact directly with another website, that third party’s privacy practices may apply.
The exact current configuration and role of each third-party service should be verified before this policy is finalized.
Data Security
Knitting Dreams takes reasonable steps to protect personal information against unauthorized access, misuse, loss or disclosure.
Security measures may vary depending on the systems, website infrastructure and third-party services used.
No online transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions when sharing information online.
Data Retention
Personal information may be retained for as long as reasonably necessary to:
- Complete and manage purchases
- Provide customer support
- Process returns or exchanges
- Maintain appropriate business and transaction records
- Manage accounts and communications
- Meet legal or regulatory requirements
- Resolve disputes
The website does not specify fixed retention periods for different categories of personal information.
Specific retention periods should therefore be established internally according to the type of information, the purpose for which it was collected and applicable legal requirements.
User Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about personal data being processed about you
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint
- Exercise other rights available under applicable Indian data-protection law
Requests may be made using the contact details provided below.
We may need to verify your identity before acting on certain requests.
Withdrawal of Consent
Where your personal information is processed based on consent, you may withdraw your consent by contacting us.
You may also request that optional communications, where applicable, be discontinued.
Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.
If certain information is necessary to complete an order or provide a requested service, withdrawing consent may affect our ability to provide that service.
Children’s Privacy
Knitting Dreams offers lifestyle, gifting, craft and home décor products and is not presented on its website as a service specifically directed toward children.
We do not knowingly seek unnecessary personal information from children.
If a parent or lawful guardian believes that a child has provided personal information unnecessarily, they may contact us using the details below.
International Data Transfers
The website’s Terms & Conditions identify international or third-party services, including Amazon Associates and payment, email and e-commerce service providers. However, the website does not provide sufficient information to confirm where personal information processed through each service is stored or whether specific personal information is transferred outside India.
Where personal information is processed outside India by a service provider, the applicable arrangements and safeguards should be reviewed against the requirements applicable at that time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our products or services
- Website functionality
- E-commerce processes
- Third-party services
- Data-processing practices
- Applicable privacy or data-protection requirements
Any updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy, your personal information, an order, or our data practices, you may contact Knitting Dreams at:
Knitting Dreams
Email: info@knittingdreams.in
Support Email: support@knittingdreams.in
Phone: +91 7021 279898
Address: Worli Naka, Mumbai, India
These contact details are published on the website’s Shipping & Delivery, Returns and Terms & Conditions pages.
Privacy Complaints and Grievances
If you have a concern regarding the collection, use or handling of your personal information, please contact Knitting Dreams using the contact details above.
Please provide sufficient information about your concern so that it can be reviewed and addressed appropriately.
Knitting Dreams will handle privacy-related complaints in accordance with applicable requirements.
Where applicable, individuals may also have rights and remedies available under India’s data-protection framework.